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数智文旅的双向赋能路径

Mutual Empowerment Pathways in Digital-Intelligent Culture and Tourism

  • 摘要: 在数字经济、体验经济与人工智能快速融合的背景下,文旅产业与数智技术的关系已从单向工具应用转向双向赋能。本文从信息技术与文旅产业交互演进的视角出发,梳理信息化、数字化、数智化与反向赋能4个阶段,指出文旅正在由技术应用场进一步转变为数据资产、体验场景和算法验证场。数智技术对文旅的赋能主要体现为沉浸式交互体验、智慧治理与个性化服务3条路径;文旅对数智技术的反向驱动则体现为高质量文化数据资产供给、真实服务反馈闭环和非惯常空间中的具身智能验证。文章重点讨论文化数据与多模态大模型结合后,如何支持场景理解、智能导览、互动叙事和个性化体验,并分析个性化服务在隐私、偏见、可解释性和服务可信度方面面临的挑战。

     

    Abstract: Against the backdrop of the rapid convergence of the digital economy, the experience economy, and artificial intelligence, the relationship between the culture and tourism industry and digital-intelligent technologies has shifted from the one-way application of technological tools to mutual empowerment. From the perspective of the interactive evolution between information technology and the culture and tourism industry, this article reviews four stages of development: informatization, digitalization, digital intelligence, and reverse empowerment. It argues that culture and tourism are further evolving from a field of technological application into a domain for data assets, experiential scenarios, and algorithmic validation. The empowerment of culture and tourism by digital-intelligent technologies is mainly manifested through three pathways: immersive interactive experiences, intelligent governance, and personalized services. Conversely, the reverse driving force of culture and tourism for digital-intelligent technologies is reflected in the provision of high-quality cultural data assets, the formation of real-world service feedback loops, and the validation of embodied intelligence in non-routine spatial contexts. This article focuses on how the integration of cultural data with multimodal large models can support scene understanding, intelligent guidance, interactive storytelling, and personalized experiences. It further analyzes the challenges faced by personalized services in terms of privacy, bias, explainability, and service trustworthiness.

     

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